Q: Why should I use a professional locksmith company?
A: Skilled professional locksmiths bring experience and fund of knowledge in lock, safe & security problems and are better prepared to solve security issues to your unique situation. A professional locksmith can prescribe state-of-the-art products that work, and more effective solutions in an efficient manner.
Q: I have a key marked “Do Not Duplicate.” Can I get a copy of it anyway?
A: Keys marked “Do Not Duplicate,” “Do Not Copy,” or “Unlawful to Copy” may be duplicated only if a letter of authorization from the owner or supervisor is presented with the request for duplication. The letter should be on company letterhead and identify the key to be made, the number of keys, the person picking up the keys, and the name and number of the person writing the letter. The person picking up the keys will be required to fill out a “Request for Restricted Keys” form. We reserve the right to refuse to duplicate any key marked “Do Not Duplicate.”
Q: I have lost my car keys.
A: Sometimes a key code is available. You will only have access to this code if you are the original buyer of the keys. This code is typically written on the original bill of sale which you may have or the car dealership may have. Rarely, these codes are written on the cover of the owner’s manual. So check this as well. A key by code can save you money over having a key fitted to the car on-site. Expect to pay from fifteen to fifty dollars for a key by code.
Q: I can install the hardware, why not just buy it at the home center and do it myself?
A: Products typically sold in home stores are residential quality at best, at worst the shelves are stacked with low end products meant to increase profits for the manufacturer and the retailer. High quality goods offer characteristics such as, pick and drill resistance, access control options, protection against the unauthorized duplication of keys. The question you have to ask is what is your time really worth?
Q: My landlord gave me the keys why should I get new ones?
A: It’s your stuff! When was the last time the locks were changed? If you don’t know the answer then you and your company are potentially at risk. Some property management companies in an effort to save money simply swap the locks from one unit to another and have a brand new set of keys made. A previous tenant with some time to kill could simply try his key in each door in the complex until he finds one that works.
Q: I am moving into a new home, should I rekey the locks? They seem to be working properly.
A: The answer is YES! Everyone has someone that they trust with their house keys; this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.